This paper explores the impact confidence has on supply chain performance and its related costs. Businesses tend to concentrate on the traditional tangible elements of the supply chain, and fail to recognize the damaging effect that the lack of trust by its users and members can have. Although difficult to precisely quantify, the confidence factor can have significant impact on inventory levels and operating costs. One of the main drivers to increasing confidence is timely accurate information giving stakeholders true visibility along the supply chain.
Copyright held by Martin Christopher and Hau L. Lee. Further inquiries about reproduction and use should be directed to the Value Chain Innovation Initiative.
