For many years, business process outsourcing (BPO) has been identified as a strategic trend. This study examines the business and technical benefits of global business-to-business e-commerce outsourcing. Areas covered include the elements of business value realized by companies that outsource B2B operations, the ROI associated with B2B outsourcing, and best practices in B2B outsourcing that contribute to these results.
Copyright held by Barchi Gillai and Tongil Kim. Further inquiries about reproduction and use should be directed to the Value Chain Innovation Initiative.
