Technology is driving a heightened level of innovation in product and service offerings in the last mile parcel delivery market, and is transforming the way delivery providers interact with their customers. Customers have ever-increasing demands for delivery to be flexible, visible and fast — all at a low price. New technologies such as algorithm- and analytics-driven apps, drones, delivery robots and driverless vehicles are being explored to meet those demands. This paper examines the technologies and business models that are set to disrupt e-commerce deliveries at the last mile.
Copyright held by Hau L. Lee, Yiwen Chen, Barchi Gillai, and Sonali V. Rammohan. Further inquiries about reproduction and use should be directed to the Value Chain Innovation Initiative.
